30% Lower Platform Operating Costs After a Full Ecommerce Re-platform
$1B+ Publicly-Traded Personal Care Brand
Business Situation
A US-based personal care brand with over $1 billion in annual revenue, running its direct-to-consumer commerce and a 3 million subscriber base on Salesforce Commerce Cloud.
The Challenge
The platform itself capped what the digital business could become: modern features stayed out of reach while licensing and maintenance absorbed budgets that would otherwise fund growth. Standing still meant ceding share to more agile competitors.
Why It Matters
Compose re-platformed the whole ecommerce operation from Salesforce Commerce Cloud to Shopify Plus in four phases: discovery across architecture, process, and customer data; subscription platform migration; Customer Data Platform integration with a 3 million subscriber transition; then full cutover under monitoring.
What Compose Delivered
- Discovery across architecture, business process, and customer data
- Phased migration plan from Salesforce Commerce Cloud to Shopify Plus
- Subscription management platform migration with test protocols
- Customer Data Platform integration and 3M subscriber migration
- Custom integrations connecting existing business systems
- Data validation and migration tooling for subscriber records
- Phased cutover with real-time monitoring and launch support