13 Prioritized AI Opportunities Across Nine Departments at a US Transportation Authority
US Public Transportation Authority
Business Situation
A US public transportation authority runs its core business processes with roughly 200 staff, absorbing passenger and operational growth alongside a database migration and an early-stage Microsoft Copilot rollout.
The Challenge
Growth was arriving faster than headcount, and an AI rollout had begun without a shared view of where AI would actually pay. Without it, effort spreads by departmental enthusiasm rather than business impact, and early spend sets the wrong precedent.
Why It Matters
Compose ran an AI Business and Technology Assessment: four concurrent workstreams applied through six operational dimensions across nine departments, combining stakeholder interviews, process shadowing, system walk-throughs and baseline capture, with technical direction validated against the client’s existing Azure and M365 environment.
What Compose Delivered
- AI and Automation Readiness Scorecard across six assessment dimensions
- Prioritized opportunity map with complexity and horizon per item
- Phased roadmap: quick wins, near-term, and strategic initiatives
- Technical architecture blueprint for the existing Azure/M365 estate
- Measurement methodology and baseline readings per opportunity area
- Discovery footprint: three process shadows plus one working session
- AI-use governance gap analysis, owned with Legal, Records and IT